Privacy Policy

Last updated: 6 February 2025

Our commitment

Fitzroy Tessella Atelier respects your privacy. This policy explains how we collect, use, store and disclose personal information when you enquire about or engage our tessellated tile restoration services.

Information we collect

We may collect your name, email address, telephone number, property address, suburb, details about your property and project, correspondence, quote records and payment or transaction details. We collect information directly from you when you submit our form, telephone, email or meet us on site.

Why we collect it

We use personal information to respond to enquiries, assess restoration work, prepare quotes, schedule visits, deliver agreed services, maintain business records and meet applicable obligations. We do not sell personal information.

Disclosure

We may share information with trusted service providers where reasonably required to operate our business, including website, email, accounting and trade support providers. We may also disclose information where required by Australian law. Providers are expected to handle information securely and only for the relevant purpose.

Storage and security

We take reasonable administrative and technical steps to protect information from loss, misuse and unauthorised access. Information is retained only for as long as needed for the purpose for which it was collected or as required for business and regulatory records.

Website enquiries and external links

Information entered in our enquiry form is used to respond to your request. Our website may link to social platforms operated by third parties. Their privacy practices and content are governed by their own policies.

Access, correction and complaints

You may ask to access or correct personal information we hold about you. You may also raise a privacy concern by contacting us. We will consider and respond to reasonable requests in accordance with applicable Australian privacy requirements.

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